Frequently Asked Questions

What size is my dog?

Sizing is based on weight.

Small: up to 10 kg

Medium: 11 - 20 kg

Large: 21 - 35 kg

Extra large 36 kg +

Can I request a cut style?

Yes of course! I will endeavour to deliver the groom you prefer but will always prioritise the welfare of the canine.

I understand things happen, so if for example there is heavy matting, I will ring you and give my recommendations before proceeding. With routine visits and maintenance at home, your desired grooms should always be achievable.

What products do you use?

I use cleaning products with all natural ingredients, and deliberately choose not to use additional fragrances such as perfumes. I think a clean smelling dog is the best smelling dog! If you find you or your pup have any adverse reactions to the products I use, I am happy to discuss further options.

What if my dog is nervous or has been unsure at the groomers before?

As I have years of experience training and handling dogs prior to becoming a groomer, I can incorporate various strategies to alleviate their nerves. Potentially building a clear plan or custom grooming regime to build your dog's trust with me. I believe every dog deserves to feel and look their best. However I will reserve the right to decline service if I receive any abusive behaviour from the owners or if I feel I am not the best equipped to deal with a particular dog. If in doubt, please call me for a chat!

Why do I need to input card details to book?

Appointments are booked via the reputable platform Fresha, which securely keeps your card on file. Your card won’t be charged unless there’s a no-show or a late cancellation. This simply ensures that if an appointment is cancelled last minute, I can account for the time set aside and income lost when the slot can’t be refilled.