Terms & Conditions
Cancellations & No-Shows
Life happens and I understand you may need to reschedule.
Ample notice gives other clients the opportunity to book in and fill the spot!
A minimum of 48 hours' notice is required for all cancellations or rescheduling.
Cancellations made with less than 48 hours’ notice will incur a charge of 50% of the booked service.
Cancellations made with less than 24 hours’ notice, or failure to attend the appointment (no-show), will incur a charge of 100% of the booked service.
Payment
Payment is due the same day as the received services. Cash or bank transfer is accepted.
Late payments will incur an added fee, and multiple late payments will require prepayment to book again.
Card details are stored on file and your card may be charged for purposes of late cancellation or rescheduling, or failure to make prompt payment.
Matting
Kindness over vanity. If matting is present, additional time and care may be required to remove it safely and without causing undue stress to your dog. In cases of severe matting, I will contact you prior to proceeding to discuss shaving the affected areas as the most humane option.
Additional matting fees may apply.
Fleas
If they are found, the groom may be stopped, and an additional charge will apply to cover the cost of deep cleaning the salon.
